Delivery

 

 

COVID-19 Updated click & collect & delivery information

Click & Collect

- Order online
- We'll email or text to let you know when it is ready ( usually within 2 hours )
- Collect from Tugboat between 9am & 5pm - Monday to Saturday.

 

National & Local Delivery via Royal Mail Tracked 24

- Free delivery on all UK orders over £30 
- £3.30 on orders under £30 

Local delivery ( 2km radius ) Phone

- Free on orders over £30
- £2 on orders under £30
- Phone - 01872 276524 ( between : 9am & 3pm ) 
- Place order
- Pay by card

Deliveries

As always, we're sending out orders with Royal Mail 24 hour service BUT please bear in mind that the postal service is having to cope with an increased workload and loss of staff due to sickness. With this in mind, we suggest you allow an extra couple of days for delivery.

We can only accept orders to be delivered to destinations in the United Kingdom of Great Britain and Northern Ireland. Orders for deliveries outside the UK cannot be accepted.

Returns

We hope you are happy with any product purchased, but if you wish to return a product to us for any reason read on :

Damaged or Incorrect orders

If for any reason your order is incorrect or damaged then Tugboat offers a replace or refund policy, please contact us within 14 days of the items being delivered to arrange return of the goods. 

Change of mind

If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being saleable, unused and complete in their unopened original packaging. Please allow 10 working days for this process.

Unless the item is faulty, damaged or incorrect, all shipping back to Tugboat is to be paid for by the customer.  We recommend that you obtain a ‘proof of delivery’ as we cannot be held responsible for goods lost or damaged in transit.

 

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